What We Mean by “Personal Information”

"Personal information" means information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de‑identified or aggregated such that it cannot reasonably be linked to you.

Personal Information We Collect or Process

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect the following categories of personal information (including inferences drawn from them):

• Contact details: name, address, billing and shipping address, phone number, and email address.
• Financial information: credit/debit card and account numbers, payment details, transaction details, form of payment, and payment confirmation.
• Account information: username, password, security questions, preferences, and settings.
• Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, cancelled, and past transactions.
• Communications: information you include in communications with us (e.g., customer support inquiries).
• Device information: device, browser, or network details, IP address, and unique identifiers.
• Usage information: how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you: when you create an account, visit or use the Services, or otherwise provide information to us.
• Automatically through the Services: via your device, cookies, and similar technologies.
• Service providers: engaged by us to enable certain technology and process information on our behalf.
• Partners and other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

To perform our contract with you; process payments; fulfill orders; remember preferences; send account notices; process purchases, returns, and exchanges; manage your account; arrange shipping and returns; enable reviews; and personalize your experience (including recommendations).

Marketing and Advertising

To send marketing and promotional communications by email, text, or mail; and to show online ads on the Services or other sites, including based on your activity.

Security and Fraud Prevention

To authenticate your account; provide a secure checkout; detect, investigate, and act on potential fraudulent, illegal, unsafe, or malicious activity; and protect public safety. If you register an account, you are responsible for safeguarding your credentials.

Communicating with You

To provide support, respond to you, deliver effective services, and maintain our relationship.

Legal Reasons

To comply with law or respond to legal requests; to investigate or participate in legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose personal information in these circumstances:

• Shopify, vendors, and service providers (e.g., IT, payments, analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners for marketing services and advertising. Depending on where you reside, you may have the right to direct us not to share information for targeted advertising.
• With your direction or consent, for example to ship products or via social media widgets or login integrations.
• Affiliates and within our corporate group.
• Business transactions and legal compliance, including mergers, bankruptcy, subpoenas, and to protect our rights, the Services, and our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the platform. Information you submit may be transmitted to and shared with Shopify and relevant third parties, including across borders, to provide and improve the Services.

We may use Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise rights related to such processing.

To learn more about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.

Third‑Party Websites and Links

The Services may include links to third‑party sites. We are not responsible for the privacy or security practices of those sites. Information you provide in public or semi‑public venues, including third‑party social networks, may be viewable by others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion. As of the effective date, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention

While we implement safeguards, no method of transmission or storage is completely secure, and we cannot guarantee "perfect security." Avoid using unsecure channels for sensitive information.

We retain personal information for as long as necessary for the purposes described, including maintaining your account, providing Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the following rights:

• Access / Know: request access to personal information we hold about you.
• Delete: request deletion of personal information we maintain about you.
• Correct: request correction of inaccurate personal information.
• Portability: request a copy of personal information and, where feasible, transfer to a third party.
• Marketing preferences: opt out of promotional emails via the unsubscribe link in our messages (we may still send non‑promotional messages such as order updates).

You may exercise your rights where indicated on the Services or by contacting us (see Contact). For information about data processed by Shopify and to exercise rights with Shopify, visit privacy.shopify.com.

We may need to verify your identity and, where permitted by law, accept requests from authorized agents with appropriate proof of authority.

Complaints

If you have concerns about how we process your personal information, please contact us first (see Contact). Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. If transferred out of the EEA or UK, we rely on recognized transfer mechanisms (e.g., the European Commission’s Standard Contractual Clauses or UK equivalents) unless the destination provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page, update the “Last updated” date, and provide additional notice if required by law.

Contact

Should you have questions about our privacy practices or this Privacy Policy—or wish to exercise your rights—please contact us:

• Email: info@creisncuddles.com
• Address: 1904, VVIP Homes, Gaur City 2, Sec 16 C, Greater Noida, UP, 201309, IN